Terms of Service
Medical Emergency
Wellness Plus Clinics is intended for specific, non-emergency medical conditions and concerns. If you believe you are experiencing a medical emergency, call 911 immediately or contact your local emergency services.
Binding Agreement & Arbitration Notice
BY CLICKING “I AGREE,” CHECKING ANY BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE, OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE (“TERMS” OR “AGREEMENT”). IF YOU DO NOT AGREE, YOU ARE NOT PERMITTED TO CREATE AN ACCOUNT OR USE THE WELLNESS PLUS CLINICS SERVICE.
MANDATORY ARBITRATION; CLASS ACTION WAIVER. UNLESS YOU TIMELY OPT OUT, DISPUTES BETWEEN YOU AND US (OR BETWEEN YOU AND ANY MEDICAL GROUPS OR PROVIDERS ACCESSIBLE THROUGH THE SERVICE) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION INSTEAD OF IN COURT. YOU WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION, AS SET FORTH BELOW.
1. Introduction
P&B Research LLC, doing business as Wellness Plus Clinics (“Wellness Plus Clinics,” “we,” “us,” or “our”), owns and operates the website www.wellnessplusclinics.com and may, now or in the future, own and operate related mobile or web applications (collectively, the “Sites” or “Platform”). Your use of the Platform and all related services, features, content, and applications (together, the “Service”) is governed by these Terms.
The Service includes access to telehealth consultations (including GLP-1s, TRT, peptides, and related care), lab testing facilitation, pharmacy coordination, and ecommerce offerings (including peptide supplements and prescription wellness products where permitted by law).
By accessing or using the Service, you agree to be bound by these Terms, which form a legally enforceable agreement between P&B Research LLC (d/b/a Wellness Plus Clinics) and you.
2. Acceptance of the Terms
Your use of the Service is subject to these Terms and all applicable laws and regulations. We may revise any part of these Terms or the Service at any time in our sole discretion. Changes are effective upon posting to the Platform. If you do not agree to the updated Terms, your sole remedy is to discontinue using the Service. Continued use after changes are posted constitutes acceptance.
3. Our Relationship With You
The Service may provide access to independent professional medical organizations (“Medical Groups”) and licensed medical providers (“Providers”). Providers are independent professionals and are solely responsible for the healthcare they provide. Consultations are provided by a Provider licensed in the state where you are located at the time of the visit. Providers may diagnose and, if clinically appropriate, prescribe medications (including compounded medications) in compliance with federal and state laws.
Wellness Plus Clinics itself is not a medical practice and does not provide medical care. We provide technology, administrative, and coordination services that facilitate access to care, labs, and pharmacies.
4. Wellness Plus Clinics Membership
Membership Enrollment. When you sign up, you are enrolled as a user with access to designated features of the Platform and program(s) you select.
Included Services. Access to the Platform, customer support, coordination with pharmacies and clinical teams, facilitation of lab services, and secure health information management.
Medication Fulfillment. If prescribed, medications may be fulfilled by licensed third-party pharmacies. Prescriptions may be transferred among partner pharmacies as permitted by law. Pharmacies are solely responsible for their professional services.
By using the Service, you acknowledge that Medical Groups, Providers, labs, and pharmacies are third-party beneficiaries of the provisions in these Terms that apply to them.
5. Independent Medical Judgment
Wellness Plus Clinics does not practice medicine and does not control or interfere with a Provider’s professional judgment. After reviewing your information, the Provider decides what care is appropriate, which may include recommending in-person care or declining to prescribe.
6. Pharmacy Services
Wellness Plus Clinics is not a pharmacy and does not control pharmacy operations. If you choose to use a pharmacy accessible via the Platform, your relationship is directly with that pharmacy. Wellness Plus Clinics is not responsible for services provided by pharmacies.
7. Electronic Communications
By using the Service, you consent to conduct business electronically and to receive communications from Wellness Plus Clinics, Medical Groups, Providers, labs, and pharmacies via the email and/or mobile number you provide. You are responsible for monitoring and securing your communications and promptly responding to clinical and administrative messages.
8. Laboratory Products and Services
Some lab services (including at-home test kits) require an order from a licensed Provider. Lab services available through the Platform are provided by independent third-party laboratories. Fees may include kit costs, processing, and reporting. Labs are solely responsible for their professional services.
9. Third-Party Goods and Services
Third-party labs, pharmacies, Medical Groups, Providers, and vendors (collectively, “Third Parties”) may offer products or services through the Service (“Third-Party Goods and Services”). Your dealings with Third Parties are solely between you and the applicable Third Parties. You release Wellness Plus Clinics and P&B Research LLC, and their affiliates, directors, officers, employees, agents, and contractors from claims arising out of or related to such dealings.
10. Modification and Termination of Rights
We may modify, limit, suspend, or terminate the Service or your access at any time, with or without notice, including where your conduct violates these Terms or applicable law. Certain provisions (e.g., warranty disclaimers, limitations of liability, arbitration) survive termination.
11. Eligibility
To use the Service, you must: (a) be at least 18 years old; (b) reside in the United States and be located in a state where the Service is available at the time of care; (c) agree to these Terms; and (d) have compatible devices, internet access, and required software. Meeting eligibility does not guarantee access to clinical services; Providers may determine the Service is not appropriate for you.
12. Availability
The Service is subject to federal and state regulations and may not be available in all states at all times. Availability may change due to regulatory, clinical, or operational reasons.
13. Registration, Accounts, and User Data
You must provide accurate, complete, and current information when creating your account and keep it updated. The Service may be unavailable from time to time. By submitting information or content (“User Data”), you grant Wellness Plus Clinics, its service providers, successors, assigns, Medical Groups, and Providers a transferable, sublicensable license to use, reproduce, modify, analyze, perform, display, distribute, and disclose User Data as needed to deliver and improve the Service and for legitimate business purposes permitted by law.
14. Your Protected Health Information (PHI)
The Service facilitates: (i) collection and retention of records for provider encounters; (ii) scheduling and payment support; (iii) coordination of prescription fulfillment; and (iv) telecommunications technology for virtual visits.
Some information we process is Protected Health Information (“PHI”) under HIPAA when handled by covered entities or their business associates. Wellness Plus Clinics may, in some contexts, act as a business associate and will protect PHI accordingly. PHI is governed by our Notice of Privacy Practices. Information that is not PHI is governed by our Privacy Policy and applicable state laws. Providers and Medical Groups will present or make available their Notices of Privacy Practices.
15. Terms of Sale
All product and service offerings are subject to availability and may be limited or discontinued. We may correct errors (including pricing) and cancel orders with a refund if necessary. Prices may change without notice (except as to accepted orders).
You are responsible for applicable taxes, duties, and fees. By submitting a purchase, you authorize us to charge your selected payment method for the total amount (including taxes, shipping/handling where applicable). We may receive updated card information from your card issuer and use it to process future transactions.
Delivery dates are estimates and not guaranteed. Risk of loss passes upon delivery to our designated carrier unless otherwise stated in writing.
16. Your Responsibilities and Acknowledgments
You are responsible for: (a) maintaining the confidentiality of your account credentials; (b) all activity under your account; (c) promptly updating your information; and (d) securing your devices. Notify us of any suspected unauthorized use at support@wellnessplusclinics.com.
You may be asked to provide additional information to receive Healthcare Services or fulfill prescriptions. Withholding requested information may limit or prevent use of the Service. You are responsible for the accuracy and completeness of information you provide.
17. Restrictions on Use
You agree not to, among other things: (a) use the Service for unlawful, harmful, or infringing purposes; (b) misrepresent your identity; (c) harvest or disclose others’ information; (d) reverse engineer or interfere with the Service; (e) access accounts or systems without authorization; (f) deploy automated scraping or excessive requests; (g) upload malware; (h) violate laws; (i) share your credentials; (j) use the Service to build competing products; (k) circumvent security; or (l) capture or share visit video or screenshots in violation of these Terms or applicable law.
18. Licensing
Subject to your compliance, Wellness Plus Clinics grants you a personal, limited, revocable, nonexclusive, non-transferable license to access and use the Service for personal, non-commercial purposes. All rights not expressly granted are reserved.
19. Limited Healthcare Services
Creating an account does not create a patient-provider relationship with Wellness Plus Clinics. The Platform supports access to certain clinical services but is not comprehensive medical care. Providers may determine that in-person care is more appropriate. Do not use the Platform during a medical emergency.
20. Telehealth Consent
Telehealth involves electronic communications and carries potential benefits and risks. You must review and accept the Telehealth Informed Consent prior to receiving telehealth services via the Platform.
21. Payments
You agree to pay all fees for the Service, including Provider and Medical Group fees if included in the amounts collected. Sales of prescription products are final and generally not returnable. Our affiliated clinical entities are typically out-of-network for insurance; you are solely responsible for payment unless explicitly stated otherwise.
22. Subscription Products and Services
Some offerings (e.g., ongoing GLP-1/TRT care, peptide programs) are subscription-based and auto-renew until canceled, at the interval and price disclosed for the applicable program. Your payment method will be charged automatically unless you cancel.
23. Cancellations and Refunds
Within 30 days of initial enrollment: You may cancel and receive a refund of the first month’s membership fee (access ends upon refund).
After 30 days: No refunds for prior periods; you retain access through the end of the paid term.
You may reactivate later; reactivation fees may apply.
Cancel by emailing support@wellnessplusclinics.com at least 30 days before your renewal processing date to avoid renewal charges.
We may, at our discretion, offer case-by-case remedies (e.g., subscription pause).
All prices are subject to change prospectively.
24. Prescription Products
Certain products require a valid prescription from a licensed Provider. If a Provider determines a prescription is appropriate, fulfillment may be coordinated through partner pharmacies or your pharmacy of choice (you would then pay that pharmacy directly; pricing may differ). Not all shipments use child-resistant packaging—use caution and keep out of reach of children.
25. Privacy
We value your privacy. Please review our Notice of Privacy Practices (for PHI) and Privacy Policy (for other personal data) to understand how we collect, use, and disclose information in connection with the Service.
26. Intellectual Property
The Service (including its “look and feel,” text, images, software, and other content) is owned by P&B Research LLC and/or its licensors. You may not use our trademarks or copyrighted materials without prior written permission. Suggestions or feedback you provide may be used by us without restriction or compensation.
27. Third-Party Links and Websites
Linked sites and third-party content are provided for convenience only. We do not control and are not responsible for third-party content, products, or services. Your use of third-party sites is at your own risk and may be subject to additional terms..
28. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
29. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, P&B RESEARCH LLC (D/B/A WELLNESS PLUS CLINICS) AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS; LOSS OF DATA; PERSONAL INJURY; OR WRONGFUL DEATH, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE. IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU EXCEED US $1,000 IN THE AGGREGATE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, OUR LIABILITY WILL BE THE MINIMUM REQUIRED BY LAW.
30. Notices
We may provide notices via email, postings on the Platform, or postal mail. Notices sent by email or posting are deemed received upon transmission or posting; postal mail is deemed received three (3) business days after mailing.
31. Indemnification
You agree to defend, indemnify, and hold harmless P&B Research LLC, Wellness Plus Clinics, Medical Groups, Providers, labs, pharmacies, affiliates, officers, directors, employees, agents, and contractors from and against claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms or applicable law; or (c) your violation of third-party rights.
32. Modifications to the Service
We may change, suspend, or discontinue any part of the Service at any time. We are not liable to you or third parties for such modifications.
33. Suspension and Termination of Rights
These Terms remain in effect while you use the Service. We may suspend or terminate your access at any time for any reason. Upon termination, we may maintain, delete, or destroy content and communications per our policies and applicable law. Certain obligations survive termination.
34. Governing Law; Dispute Resolution; Arbitration; Class Action Waiver
Governing Law & Venue
These Terms and any disputes arising out of or related to them are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Subject to the arbitration provision below, the exclusive venue for any permitted court action is the state or federal courts located in King County, Washington, and you consent to their personal jurisdiction.
Informal Resolution
Before initiating arbitration, the parties agree to attempt to resolve disputes in good faith through an Informal Dispute Resolution Conference via phone or videoconference within 45 days after written notice. Send notice to support@wellnessplusclinics.com with your name, contact information, and a description of the dispute.
Arbitration
If a dispute is not resolved within 30 days after the conference, it shall be resolved by confidential, binding arbitration administered by the American Arbitration Association (AAA) under the Consumer Arbitration Rules. The arbitration will be conducted in King County, Washington, by a single arbitrator. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Each party pays its own attorneys’ fees unless a statute requires otherwise.
Class Action Waiver
Claims must be brought on an individual basis only. NO CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTIONS OR ARBITRATIONS ARE PERMITTED. The arbitrator may award relief only to the extent necessary to resolve your individual claim(s).
Opt-Out
You may opt out of mandatory arbitration within 30 days of first agreeing to these Terms by emailing support@wellnessplusclinics.com with your name, residence address, the email associated with your account, and a clear statement that you opt out of arbitration.
Injunctive Relief
Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in King County, Washington courts to protect intellectual property or prevent unauthorized access or misuse of the Service.
35. Copyright Infringement (DMCA) Notice
We respect intellectual property rights. If you believe content on the Platform infringes your copyright, send a DMCA notice to support@wellnessplusclinics.com with:
- Your physical or electronic signature;
- Identification of the copyrighted work claimed to have been infringed (or a representative list);
- Identification of the material claimed to be infringing and information reasonably sufficient to locate it;
- Your contact information (address, phone, and email);
- A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
- A statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.
36. Severability
If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
37. Third-Party Beneficiaries
Third-party software and Third-Party Goods and Services accessed through the Service may be subject to separate terms. The Medical Groups, Providers, labs, and pharmacies are intended third-party beneficiaries of Sections of these Terms applicable to them, including arbitration and indemnification.
38. No Agency
These Terms do not create a partnership, joint venture, employment, or agency relationship between you and Wellness Plus Clinics, Medical Groups, Providers, labs, or pharmacies.
39. Assignment
You may not assign these Terms or any rights/obligations hereunder without our prior written consent. We may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
40. Contact Information
Wellness Plus Clinics (P&B Research LLC)
Website: https://www.wellnessplusclinics.com
Email (Support & Legal Notices): support@wellnessplusclinics.com
Email (General Inquiries): info@wellnessplusclinics.com
